FAQ

Frequently asked questions

What colour frames are available and in which sizes?

Designs that fit into square frames come in two sizes (8x8 inch or 10x10 inch frames) and designs that come in rectangle frames come in one size (14x11 inch). You can choose between a black, white or light wooden frame. All frames come with a thick white double border which you will see when a proof is made. If you prefer to print and frame locally to avoid postage costs, digital prints are also available.



Will I see a proof once I send through the information?

Proofs are created and sent to you within 24 hours to give the ok or make any changes before anything is printed.



What's the turnaround time?

Once the proof has been approved by you, the finished product is posted by Australia Post the following business day. A tracking number is then sent to you upon request.



Can I pick up my order if I am a local?

Yes! We are based in Essendon Victoria (AUS) and welcome you to make a time to come and collect your order if you are a local.



How do I upload my photos?

Once we receive your order then yoU will get an email from us asking you to send through any photos you would like to add to your design.



If the theme I want is not listed, can I request a custom order?

Yes you can. Send through your request and we will get back to you within 24 hours.



Can I customise orders?

Yes. If you like something from one design and something from another then contact us and we can create a custom orer for you.